"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, and is information about a living individual, including name, date of birth, address, telephone number, contact information, etc. This refers to information that can identify a specific individual through descriptions, etc., and information that can identify a specific individual from such information alone, such as data related to physical appearance, fingerprints, voice prints, and the insurer number on a health insurance card (personal identification information). .  

When a user registers for use, we may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc. In addition, information regarding transaction records and payments, including the user's personal information, made between users and affiliates, etc., including the user's personal information, may be used by our affiliates (including information providers, advertisers, advertising distribution destinations, etc., hereinafter referred to as " (hereinafter referred to as "partners"), etc.

Our company will use the acquired information within the scope of the purpose of use notified at the time of acquiring/collecting the acquired information or the following purposes of use.

1. To provide and operate our services (including the use of electric mobility, understanding vehicle position information, and implementing service measures)

2. To respond to inquiries from users (including verifying identity)

3. For use in marketing, such as delivering information and notices about new features, updated information, campaigns, etc. of the service the user is currently using, and other various services (displaying advertisements optimized for the user of the service, etc.) (including doing)

4. To contact you as necessary, such as maintenance and important notices.

5. To identify users who violate the Terms of Use or who attempt to use the service for fraudulent or improper purposes, and to refuse their use.

6. To allow users to view, change, or delete their own registered information, and view usage status.

7. To bill users for usage fees for paid services

8. To investigate and analyze the usage status of this service, etc.

9. To improve and improve the content of this service to further satisfy customers, or to develop new services.

10. To use for research (including research regarding this service, new services, and services provided by third parties conducting joint research with our company)

11. Purposes incidental to the above purposes of use

1. Our company will change the purpose of use of personal information only if it is reasonably recognized that the purpose of use is related to the purpose before the change.

2. If the purpose of use is changed, the changed purpose will be notified to users or announced on this website by the method prescribed by the Company.

Our company will not provide personal information to third parties without obtaining the user's consent in advance, except in the following cases. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.

• When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.

• When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the person concerned.

• When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law.

• and there is a risk that obtaining the consent of the person will impede the execution of the relevant affairs.

• When the purpose, means, and method have been announced or made public in advance, and the Company has notified the Personal Information Protection Commission.

Notwithstanding the provisions of the preceding paragraph, in the following cases, the person to whom the information is provided shall not fall under the category of a third party.

• When our company entrusts all or part of the handling of personal information to the extent necessary to achieve the purpose of use.

• When personal information is provided due to business succession due to merger or other reasons

• In cases where personal information is to be used jointly with a specific person, please indicate to that effect, the items of personal information to be jointly used, the scope of joint users, the purpose of use by the user, and If the person is notified in advance of the name of the person responsible for the management of the personal information, or the person is made easily aware of it.

1. When we are requested by a person to disclose personal information, we will disclose this to the person without delay. However, if disclosure falls under any of the following, we may not disclose all or part of the information, and if we decide not to disclose it, we will notify you to that effect without delay. Please note that a fee of 1,000 yen will be charged for each disclosure of personal information.
   When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
   In cases where there is a risk of significant hindrance to the proper implementation of our business.
   In cases where it would violate other laws and regulations.

2. Notwithstanding the provisions of the preceding paragraph, as a general rule, information other than personal information, such as historical information and characteristic information, will not be disclosed.

1. Our company collects information such as IP address, browser type, and browser language that are automatically generated when users use this service.
   This information will be used to analyze the user environment, provide better services, and prevent fraudulent activities that interfere with normal service provision.

2. We may collect device information such as device identification information.
   This information will be used to provide better services and to prevent fraudulent activities that interfere with normal service provision.

1. If the user's personal information held by the Company is incorrect, the user may contact the Company to correct, add, or delete the personal information (hereinafter referred to as "Correction, etc.") according to the procedures established by the Company. ) can be claimed.

2. If our company receives a request from a user in the preceding paragraph and determines that it is necessary to respond to the request, we will correct the personal information without delay.

3. If the Company makes a correction, etc. based on the provisions of the preceding paragraph, or if it decides not to make a correction, etc., the Company will notify the User without delay.

1. Our company may suspend or erase the use of personal information (hereinafter referred to as ``Use of Personal Information'') due to the reason that the personal information is being handled beyond the scope of the purpose of use or that it was obtained by illegal means. If we are requested to do so, we will conduct the necessary investigation without delay.

2. If we determine that it is necessary to respond to the request based on the results of the investigation in the preceding paragraph, we will suspend the use of the personal information without delay.

3. If the Company suspends use, etc. based on the provisions of the preceding paragraph, or if it decides not to suspend use, etc., the Company will notify the user without delay.

4. Notwithstanding the preceding two paragraphs, in cases where suspension of use, etc. would require a large amount of cost, or where suspension of use, etc. is difficult, alternative measures necessary to protect the rights and interests of the user may be taken. In such cases, this alternative measure shall be taken.

1. The contents of this policy may be changed without notice to users, except for laws and other matters otherwise specified in this policy.

2. Unless otherwise specified by our company, the revised privacy policy will become effective from the time it is posted on this website.

For inquiries regarding this policy, please contact the contact point below.

Address: 7-8 Mitsuzawa Kamimachi, Kanagawa Ward, Yokohama City, Kanagawa Prefecture
Company name: Canaryann Lab. LLC
Representative employee: Kana Naoi
Email address: contact@trouvermobility.com